Privacy Policy

Last Updated: August 2026

Supply Shack (Pty) Ltd trading as The IT Hub ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.theithub.co.za), interact with our Google Ads and Lead Forms, or contact us for services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about our services (IT infrastructure, networking, CCTV, and intercoms), or otherwise contacting us. The personal information we collect may include:

• Contact Data: Your name, email address, phone number, and WhatsApp contact details.
• Location Data: Your physical address, suburb, or business location (necessary for on-site assessments and installations).
• Project Data: Information regarding your IT, networking, or security requirements.

2. How We Collect Information

We collect information through the following channels:

• Directly from you via our website contact forms.
• Through Google Ads Lead Forms.
• Via direct communications (WhatsApp, email, or telephone).

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We use the information collected to:

• Provide fast and accurate service quotes and on-site assessments.
• Schedule and fulfill IT infrastructure, Wi-Fi, CCTV, and Intercom installations.
• Communicate with you regarding your project, invoicing, or technical support.
• Improve our website, advertising efforts, and service offerings.

4. Disclosure of Your Information

We will not sell, trade, or rent your personal information to third parties. We may share your information only in the following specific situations:

• Authorized Technicians: With our trusted technicians and staff who require the information to perform on-site installations and assessments.
• Legal Obligations: If required to do so by law, subpoena, or legal process in South Africa.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Rights (POPIA Compliance)

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

• Request access to the personal data we hold about you.
• Request that we correct or update your personal data.
• Request that we delete your personal data from our records.

7. Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like to exercise your data rights, please contact us at:

The IT Hub (Supply Shack Pty Ltd)
Johannesburg, Gauteng, South Africa
Phone / WhatsApp: 081 854 5393
Website: www.theithub.co.za